I can provide you with a list of popular customer service apps that were widely used in the past. Keep in mind that the landscape of customer service apps can change, and new solutions may emerge. It’s advisable to check the latest reviews and features of these tools before making a decision in 2023. Here are 12 customer service apps that were notable in the past:
- Zendesk:
- Offers a suite of customer service tools, including ticketing, live chat, and knowledge base.
- Freshdesk:
- Provides a cloud-based customer support platform with features such as ticketing, automation, and multi-channel support.
- HubSpot Service Hub:
- Part of the HubSpot CRM platform, offering customer service tools like ticketing, live chat, and automation.
- Intercom:
- Focuses on customer messaging with features for live chat, automated messaging, and customer engagement.
- Help Scout:
- A shared inbox and customer service platform designed for collaboration and efficient communication.
- Gorgias:
- A customer support helpdesk specifically designed for e-commerce businesses, integrating with popular e-commerce platforms.
- Zoho Desk:
- A multi-channel help desk solution with ticketing, automation, and customer self-service features.
- LiveChat:
- Offers live chat and chatbot solutions for customer support, enabling real-time interactions.
- Desk.com (by Salesforce):
- A customer support application by Salesforce, providing tools for case tracking, automation, and knowledge management.
- HappyFox:
- A help desk and customer support platform with features like ticketing, automation, and reporting.
- Kayako:
- A unified customer service platform offering email management, live chat, and self-service options.
- Gladly:
- A customer service platform that aims to provide a personalized and seamless customer experience across channels.
When choosing a customer service app, consider factors such as your business’s specific needs, the scale of your customer support operations, and integration capabilities with other tools. Check the latest reviews and updates to ensure that the chosen app aligns with your current requirements in 2023.
